Welcome to Original Rent Car. These Terms and Conditions govern your use of our services, including our website and car rental offerings. By using our services, you agree to abide by these terms. If you do not agree, please do not proceed with using our services.

1. General Terms

  • Eligibility: By renting a vehicle, you confirm that you meet the minimum age and hold a valid driver’s license as required by Tunisian law.
  • Rental Agreement: Each rental is subject to the terms outlined in the Rental Agreement provided at the time of vehicle pickup, which must be signed to confirm acceptance.
  • Amendments: We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on our website with a “Last Updated” date.

2. Booking and Payments

  • Reservation Confirmation: A reservation is considered confirmed once you receive a confirmation email from us.
  • Payment Terms: We accept payments via cash, check, wire transfer. All payments must be settled prior to vehicle collection unless otherwise agreed.
  • Deposit Requirements: A deposit is required for all vehicle rentals. The deposit amount will be specified at the time of booking and must be provided prior to collecting the vehicle. The deposit will be refunded upon the safe and timely return of the vehicle, subject to compliance with the rental agreement and inspection for any damage or other applicable charges.

3. Vehicle Usage

  • Permitted Drivers: Only drivers named on the rental agreement are permitted to drive the vehicle. Additional drivers must be registered and may be subject to additional fees.
  • Prohibited Use: The vehicle may not be used for illegal purposes, racing, towing, or driving off-road unless explicitly permitted by the rental agreement.
  • Return of Vehicle: The vehicle must be returned on the agreed date, time, and location. Late returns may incur additional charges.

4. Insurance and Liability

  • Insurance Coverage: The rental fee may include basic insurance coverage. Additional coverage options can be purchased for added protection.
  • Customer Responsibility: Renters are responsible for any damage, loss, or theft of the vehicle during the rental period, unless covered under the selected insurance policy. Deductibles and limitations apply.
  • Accidents and Incidents: In the event of an accident, you must report it immediately to Original Rent Car and comply with the instructions provided in your rental agreement, including filing a police report if applicable.

5. Cancellation Policy

  • Cancellations by Customer: If you wish to cancel your reservation, please notify us at least 72 hours in advance. Cancellations may be subject to fees as specified during the booking process.
  • Cancellations by Us: We reserve the right to cancel or refuse service for any reason, including safety concerns, customer conduct, or non-compliance with these Terms and Conditions.

6. Customer Conduct

  • Compliance: All customers must comply with the laws and regulations of Tunisia, as well as our policies and the terms of the rental agreement.
  • Prohibited Behavior: Any form of abusive, unlawful, or disruptive behavior toward our staff or misuse of our vehicles may lead to termination of the rental agreement without refund.

7. Limitation of Liability

  • General Limitations: Original Rent Car shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, except as otherwise required by law.
  • Service Interruptions: We strive to provide continuous service but cannot guarantee availability due to factors beyond our control (e.g., maintenance, weather conditions, or third-party delays).

8. Privacy Policy

Our use of your personal data is governed by our Privacy Policy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Tunisia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Tunisia.

10. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at:

Original Rent Car
Address: 67 Rue Alain Savary 1002 Tunis, Tunisia
Email: contact@originalrentcar.com
Mobile: +216 20 319 250
Phone: +216 71 284 041, Fax: +216 71 284 042